SHIPPING & DELIVERY
CAN I AMEND MY ORDER OR ADDRESS AFTER I HAVE PLACED IT?Regrettably it is difficult to change your order or the shipping address once it has been placed. If a change is necessary please contact us and we will do our best to help you.
I HAVE RECEIVED THE WRONG PRODUCT/SIZE – WHAT SHALL I DO?Should you receive a delivery containing damaged or wrongly packaged item(s), the wrong size or product, please contact us through the contact form and we will do everything we can to correct our mistake. You will be provided with new products or a refund, depending on your preference. Important: Please state your order ID.
MY ORDER IS MISSING A PRODUCT – WHAT SHALL I DO?Should an item be missing from your delivery, please contact us through the contact form and we will do everything we can to correct our mistake. You will be provided with new products or a refund, depending on your preference. Important: Please state your order ID.
ARE ALL PRODUCTS ON THE WEBSITE IN STOCK?
All products of our current collection are displayed on the website. If an item is out of stock this will be stated on the product’s page.
In case of an unlikely discrepancy between the website and the actual stock in the warehouse due to a miscount you will be notified via email and receive a refund for the missing item(s).
HOW LONG DOES THE DELIVERY TAKE?All orders are shipped with standard postal services from our warehouse in the Netherlands. It takes 1 – 3 business days to receive your order if the address it has to be delivered to, is located in The Netherlands. Delivery addresses in Belgium will take about a day longer. However, please note that this time is an estimate and depends on the local postal service in your country.
WHAT SHOULD I DO IF MY ORDER HASN’T BEEN DELIVERED YET?If your estimated delivery date has passed by more than 5 business days and you haven’t received your order. please contact us.
HOW MUCH DO YOU CHARGE FOR SHIPPING?Shipping is free for all orders.
RETURNS & EXCHANGES
WHAT IS YOUR RETURN POLICY?Within 14 business days after you have payed your order, you have the right to return all products you have bought from www.alfred-socks.com for a full refund of the price that you have paid for the products (so, without shipment costs). Payment will only happen after we have received the goods at the following address:
Alfred S*cks / Alma Tademastraat 8 / 8921 BW / Leeuwarden / The Netherlands.
- After 14 business days, you do not have the right to return the products you have bought. But contact us, so we can find a solution, that might include the option for you to return the products you have bought after all.
RETURNS & EXCHANGE PROCESS
HOW DO I RETURN OR EXCHANGE MY ALFRED SOCKS PRODUCTS?Please make sure to follow these steps to ensure your return is processed correctly and efficient: send your products to Alfred S*cks / Alma Tademastraat 8 / 8921 BW / Leeuwarden / The Netherlands
- Include your order ID when you send us the products!
PAYMENT & SECURITY
HOW CAN I PAY FOR MY ORDER?We accept Visa, MasterCard, American Express. You can also pay by iDeal,
IS MY PAYMENT INFORMATION SAFE?All transactions are handled by Adyen international payment services. Your credit card number is not visible for thirth parties other then to make the payment process possible.
WHICH CURRENCY IS USED ON THE WEBSITE?The prices you see specified next to our Alfred Socks products are stated in EURO’s.
WILL MY PARCEL BE CHARGED CUSTOMS AND IMPORT CHARGES?There are no customs or import charges within the EU. For countries outside the EU, check at your local costums services.