Return policy
You have the right to return all products you have bought from www.alfred-socks.com for a full refund or exchange within 30 days of receiving them. Items bought from our online store can not be returned or exchanged in a retail or concept store.
All items have to be unused with labels and packaging intact. When you return or exchange any product, you must cover the shipping charges. As soon as we receive your return, we will process your exchange or refund request. Please note that you will not be reimbursed for the original shipping charges.
When returning products, ensure you include a brief explanatory note which includes your name, order number, and reason for return/exchange.
We do not take responsibility for any items lost during the return shipping.
How do I Return or exchange my Alfred S*cks products?
Please make sure to follow these steps to ensure your return is processed correctly and efficiently:
1. Communicate your return request
- Contact support with your return request to ensure a smooth and correct process, stating which products you wish to return and the reason. Your feedback helps us to improve our products and services!
2. Returning your items
- Send your items to the specified destination provided by support
- Send your items in original/sealed packaging (if applicable) and with the label intact along with the order number
- Include instructions on how we should process your return (e.g. for refund, for exchange to another size, style, etc.)
- For exchanges, please clarify the alternative product by specifying SKU/item number and size
(please note that exchanges must be for applicable products of equal or lesser value)
As soon as we receive your return shipment, we will process your request and send you an email confirmation. Please note that we cannot cover return shipping costs and that you are responsible for items lost in shipping.