SHIPPING & DELIVERY
CAN I AMEND MY ORDER OR ADDRESS AFTER I HAVE PLACED IT?
Regrettably it is difficult to change your order or the shipping address once it has been placed. If a change is necessary please contact us and we will do our best to help you.
I HAVE RECEIVED THE WRONG PRODUCT/SIZE – WHAT SHALL I DO?
Should you receive a delivery containing damaged or wrongly packaged item(s), the wrong size or product, please contact us through the contact form and we will do everything we can to correct our mistake. You will be provided with new products or a refund, depending on your preference. Important: Please state your order ID.
MY ORDER IS MISSING A PRODUCT – WHAT SHALL I DO?
Should an item be missing from your delivery, please contact us through the contact form and we will do everything we can to correct our mistake. You will be provided with new products or a refund, depending on your preference. Important: Please state your order ID.
ARE ALL PRODUCTS ON THE WEBSITE IN STOCK?
All products of our current collection are displayed on the website. If an item is out of stock this will be stated on the product’s page.
In case of an unlikely discrepancy between the website and the actual stock in the warehouse due to a miscount you will be notified via email and receive a refund for the missing item(s).
HOW LONG DOES THE DELIVERY TAKE?
All orders are shipped with standard postal services from our warehouse in the Netherlands. It takes 1 – 3 business days to receive your order if the address it has to be delivered to, is located in The Netherlands. Delivery addresses in Belgium will take about a day longer. However, please note that this time is an estimate and depends on the local postal service in your country.
WHAT SHOULD I DO IF MY ORDER HASN’T BEEN DELIVERED YET?
If your estimated delivery date has passed by more than 5 business days and you haven’t received your order. please contact us.
HOW MUCH DO YOU CHARGE FOR SHIPPING?
Shipping is free for all orders.